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Privacy policy

This Privacy Policy describes how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify, our payment service provider Innovate Technologies FZCO UAE, and our delivery partners.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, our payment service provider Innovate Technologies FZCO UAE, and our delivery partners.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, method of payment , email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: Katei Customer Care Team

Minors

Customers using the website who are minors under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use our service provider Innovate Technologies FZCO UAE to process the payment services. The service provider will comply with all relevant laws and regulations in executing the payment services as well as all relevant acquiring banks and/or card association requirements. The service provider will, in executing the payment services, comply with PCI DSS standards.

Securing Your Information

  • https://www.kateishop.com/ is committed to protecting your personally identifiable information and uses all precautionary measures to offer a safe and secure online environment. We use very advanced security technologies and procedures to protect your personally identifiable information from unauthorized access, use or disclosure. However, https://www.kateishop.com/ cannot guarantee the security of any information that is disclosed online’. 
  • Whenever you log in or make a payment on KATEI, we employ Secure Socket Layers (SSLs), which encrypt data so it cannot be easily accessed by third parties who might have unauthorized access to your computer. The use of SSL is enforced on our website. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when finished using a shared computer. All payments for credit/debit cards are processed by Innovate Technologies FZCO UAE. We do not have access to your credit/debit card details. We do not store or retain your complete credit card number. Innovate Technologies FZCO UAE uses Tokenization to encrypt the card number and only returns back the last four digits of your credit card. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties https://www.kateishop.com/
    will not pass any debit/credit card details to third parties


  • Phishing and Internet Fraud: phishing refers to the practice of fraudulently contacting people and asking them to provide confidential information, such as bank details, home address and date of birth. From time to time, we will contact our customers asking them to confirm personal details relevant to their order, such as shipping address or telephone number. If you are in any doubt about whether an email you have received is in fact from KATEI, please contact our Customer Service Team by email on customercare@kateishop.com before replying, so we can confirm that the email was in fact sent by us.
    Please note that all pages that you visit that asks you to login to the website will always originate from the domain "kateishop.com" only. KATEI will never ask you to enter your credit/debit card on our website except when you are about to place an order for products you intend to purchase. We will never ask for your bank account number or pin number. 

  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information 

  • Transfer of Information – We may transmit Personal Information outside of your jurisdiction of residence. Any Personal Information transferred to a third party for data processing is subject, by law, to a comparable level of protection as that provided by "KATEI". A “comparable level of protection” means a level of protection generally equivalent to that provided by "KATEI". By providing your information, you consent to such transfer.

  • Links – This Privacy Policy applies to our https://www.kateishop.com/. Our Website contains links to other sites and we are not responsible for the privacy practices of such other sites. We encourage our users to be aware by reading the privacy statements of each and every website that collects personally identifiable information. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

  • Access to your Personal Information – You retain all rights to your Personal Information and can access it anytime. In addition, "KATEI" takes reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete. 

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.  
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page. 

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal. 

    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

      Cookies

      A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

      We use the following cookies to optimize your experience on our Site and to provide our services.

      Cookies Necessary for the Functioning of the Store

      Name Function
      _ab Used in connection with access to admin.
      _secure_session_id Used in connection with navigation through a storefront.
      cart Used in connection with shopping cart.
      cart_sig Used in connection with checkout.
      cart_ts Used in connection with checkout.
      checkout_token Used in connection with checkout.
      secret Used in connection with checkout.
      secure_customer_sig Used in connection with customer login.
      storefront_digest Used in connection with customer login.
      _shopify_u Used to facilitate updating customer account information.

      Reporting and Analytics

      Name Function
      _tracking_consent Tracking preferences.
      _landing_page Track landing pages
      _orig_referrer Track landing pages
      _s Shopify analytics.
      _shopify_s Shopify analytics.
      _shopify_sa_p Shopify analytics relating to marketing & referrals.
      _shopify_sa_t Shopify analytics relating to marketing & referrals.
      _shopify_y Shopify analytics.
      _y Shopify analytics.

       

      The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

      You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

      Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org

      Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

      Do Not Track

      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

      Changes

      This https://www.kateishop.com/ Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted

      Legal Disputes

      If a dispute arises between you and us, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and we agree that we will resolve any claim or controversy at law or equity that arises out of this Policy and our services. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution by reaching out to us. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

      Governing Law and Jurisdiction

      This Privacy Policy and our legal obligations hereunder are subject to the laws of the United Arab Emirates regardless of your location. You hereby consent to the exclusive jurisdiction of and venue in the courts located in the United Arab Emirates in all disputes arising.

      Contact Information

      Owner and Data Controller

      KATEI – a brand of Katei Home Trading L.L.C, Deira, – Port Saeed – Office 901-47A (Estidama), Dubai, United Arab Emirates.

      Phone Number: + 971 56 754 9391

      PO Box: Not available at this stage since our office is Istidama for a year. 

      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@kateishop.com.

      Last updated: [5-September-2021]